Who are we and what is the purpose of this privacy policy?

This privacy policy is intended to explain how QBS Molyneux Estate Agents uses and protects the personal information you provide to us through this website, over the telephone or in person. We take our obligations under the Data Protection Act very seriously and are continually committed to upholding the law in this regard.

If you do not agree to this policy

If you do not agree to your personal information being used in accordance with this privacy policy you should not submit your personal information to us through this website. Unfortunately, this may mean that we may not be able to provide some services.

What personal information do we collect?

You will need to submit certain pieces of personal information to us in order to subscribe to our newsletter, request property details or a consultation for a valuation or appraisal and to obtain direct marketing information about the products and/or services we offer. The personal information about you which we collect may include:

– Your name and business and/or personal contact details
– Postal or residential address
– Your email address
– Telephone numbers

Why do we need this information?

We use the information you provide us with for various business-related purposes: to administer this website and our contract or other relationship with you, including in order to provide our products and/or services to you (for example, to put you in touch with estate agents and other appropriate third parties (meaning any other person or organisation) in accordance with your instructions);

to obtain payments from you for our products and/or services (this is why we collect credit/debit card details and bank account details);
to analyse the way in which you use this website with a view to improving the products and/or services we offer and our marketing and advertising activities and for market research purposes related to improving the same including online surveys (we may contact you ourselves for this purpose or ask third parties to do so on our behalf – please refer to the section “Who do we share this information with?” below);
to analyse patterns and trends of use and the uptake of our products and/or services;
to deal with and respond to any communication, enquiry or application which you submit to us;
to process job applications which you submit to us through this website;
to send you direct marketing information about the products and/or services of QBS Molyneux Estate Agents its parent company and of companies carefully selected by QBS Molyneux Estate Agents (but only when you provide the appropriate consents to permit this – please refer to the section “Direct Marketing” below);
and to comply with our legal, regulatory and other good governance obligations.

This list is not exhaustive and it may be updated in the future. It is a fair reflection of some of the current purposes for which we may use the personal information about you which we collect through this website (and which is provided to us by other means).

Who do we share your personal information with?

We do not transfer, disclose, sell, distribute or lease your personal information to third parties unless we have your permission or are permitted or required to do so by law or legal process.

How do we protect your personal information?

In order to prevent unauthorised access or disclosure, damage or loss to/of (as appropriate) your personal information, we implement suitable physical and electronic, organisational and technical security measures in accordance with our obligations under the Act. This may include encryption (for example, credit/debit card details are encrypted on the QBS Molyneux Estate Agents IT system).

You are responsible for maintaining the confidentiality of your username and password which relate to your access to certain pages of this website and/or any account you set up with us. You agree to accept responsibility for all activities which occur in relation to the same. You should not permit other people to use your username and password. Please contact us promptly if you believe your username or password may have been compromised. We will not be responsible to you if there is unauthorised access to your login details or unauthorised activity on this website as a result of someone else using your login details, unless we caused this to happen because of negligence.

Despite our efforts regarding security it is important to bear in mind that the internet is not a secure means of communication. Personal information communicated through the internet may be intercepted by other people. We cannot guarantee the security of personal information sent to us through this website. You accept that you use this website at your own risk.

Cookies

We may use “cookies” on our website. Cookies are data files which store information on your hard drive or browser that means that our website can recognise that you have visited our website before. They make it easier for you to maintain your preferences on this website, and by seeing how you use the website, we can tailor it to your preferences and measure your use of it. You can disabled cookies however it may impair several features on this website and limit your experience.

How to contact us

Please use the contact us page on the website.